Terms of service & Privacy policy

Booking Terms and Conditions

By booking a session with me, you agree to let Stripe store your payment information on my behalf and use it to charge you a fee for the booked session, as well as any other fees for sessions and services that you request in the future.

You agree to pay the full session fee no later than 7 working days after your session appointment time. Your credit card on file will be charged automatically after 7 days if payment is not received.

You also agree that sessions need to be cancelled or re-schedule at least 48 hours before a session appointment time. You agree to pay the session fee in full no later than 7 working days after the original session appointment time if you cancel or reschedule your session with less than 48 hours notice.

Privacy and security of your data

I use Practice Better to store all your data, with exclusion of your payment information. Practice Better is an on-line platform that is fully compliant with HIPAA, PIPEDA, PHIPA, and GDPR regulations. Your data is encrypted and stored in Canada. Visit Practice Better's Privacy and Security webpage as well as their Privacy and Security FAQs to learn more about their data policies.

Practice Better processes your payments on my behalf through Stripe. Stripe stores your payment information and like Practice Better, is PCI compliant.

You may request access to any of your data in writing by emailing me on lenka@treerocktherapy.net. I will respond to your request within 28 calendar days.